General

What is your refund policy?

Since our shop sells non-tangible digital products that cannot be returned or exchanged, we sadly cannot issue refunds after the purchase is made. Please be sure to thoroughly review the theme demos, WordPress requirements, and programs required for design kits prior to purchasing.

Do you currently have any promotions?

Not right now, but be sure to join our mailing list for our latest promos, new products and helpful resources!

How often do you release new products?

We release new design kits quite frequently and WordPress themes every 3 to 6 months. Be sure to join our mailing list for our latest promos, new products and helpful resources!

How do I download the files?

Once your payment is complete you’ll be directed to a page with a download link and support instructions. You will also receive an order confirmation email with this same download link. While this usually happens within minutes, it can take up to 24 hours to process your payment. If you feel your payment has gone through and you still haven’t received a download link, get in touch with us and we’ll make sure you get the files you purchased!

What is your support policy?

You can read our full support policy here.

What currency is your shop in?

All of our prices are in USD. If you are outside of the United States your credit card or PayPal (whichever method you use to checkout) will convert the price to your home currency at their current exchange rate.

WordPress Themes

What's included with the themes?

Included with your theme are the theme files, a child theme or Genesis framework (depends on theme purchased), sample demo content, future theme updates, and access to our help center for detailed documentation and resources.

How do I setup hosting + WordPress.org?

Take a look at our detailed post on setting up hosting and WordPress.org here.

Can I add a shop?

Of course! All of our themes are compatible with WooCommerce and come with documentation on how to get it setup.

Are your themes responsive, mobile friendly, and retina ready?

Yes! Our themes are fully responsive and display beautifully across desktop, mobile and all devices in between.

Can I use your themes on multiple sites?

Our WordPress themes are licensed under GPL – more info can be found on the GPL here. Although it is not required, it is still respectful (and appreciated) to purchase a unique instance for each client project – this allows us to continue to create, update and provide support for our themes. 

I'm receiving a missing style.css error?

The zip file you download must be unzipped before you can upload it to WordPress. Check out our detailed theme install instructions for your theme in our help center.

How do I install the theme?

You can find detailed install and setup articles for our themes in our help center, or consider purchasing our theme install + demo setup service!

Can I customize the theme's design?

You sure can, but please keep in mind that our themes are a DIY endeavour. You are more than welcome to make any changes you like, however we do not provide support for theme customizations or user modifications.

If you’re up for a bit of DIY though check out our Intro to CSS and Inspect Element articles to help you get started with customizing your site. Be sure to add any CSS code in the theme customizer under Appearance > Customize to make them update proof.

Do you offer customization services?

No, sadly we do not offer theme customization services, or provide support for theme customizations, including changes to the styling and functionality of the theme. If you’re keen on customizing one of our themes and need a bit of help check out WP Curve, they provide WordPress customization services and small jobs at an affordable price.

Do you provide sample content?

We sure do! Included with each theme are image placeholders, as well as sample posts and pages to get you setup just like the demo site.

Will I receive future theme updates?

Yep! We strive to keep our themes updated, free of bugs and compatible with the latest versions of WordPress and our recommended plugins. You can check for theme updates in your WordPress dashboard; more info on how to update your theme can be found here.

Which themes are on the Genesis Framework?

Coastal, Kindred, Industry and Matchstick are child themes for use with the Genesis Framework (included with purchase).

The Parker and Monstera themes are standalone themes (do not use the Genesis Framework). They include all the same great features of our other Genesis themes, plus some new layout options and stylistic details that are completely new.

These specific themes include a child theme that allows you to completely customize the theme files without them being overwritten during theme updates (but of course is completely optional if you don’t need that functionality).

Which theme should I choose for my blog or business?

Deciding on a theme can be tough! We suggest checking out each demo and reading through their product descriptions first. You can also check out our resource on choosing the perfect theme for you for more tips.

In the end, we think you should go with the theme you like the look of the best! This is going to make you the happiest with your finished site.

Can I add my own logo?

Yes! We want your new website to reflect your unique brand, simply add your logo in the theme customizer under Appearance > Customize.

Do your themes work on WordPress.com?

No, our themes only work on self-hosted installations of WordPress.org. Please make sure you are using WordPress.org (not WordPress.com) prior to purchase. You can learn more about setting up a WordPress.org site here!

What is your support policy?

We are more than happy to help you with issues related to:

  • Installing one of our themes
  • Setting up the theme to function like the demo site (We’ve created an install + setup add-on for you!)
  • Updates to the WordPress platform and the impact on our theme
  • General bug fixes

We  sadly cannot help you with:

  • Theme customizations or modifications
  • General WordPress questions and support
  • Third party plugins
  • Issues arising from user modifications to the theme’s code, styling or functionality

Read our full support policy here.

Can I add a sidebar to the blog page?

Of course! You can edit the blog’s layout in the customizer under Appearance > Customize.

Do I need a knowledge of WordPress?

While a working knowledge of WordPress is not required, it will definitely help you get the most out of the theme. We’ve provided detailed install and setup articles in our help center to get you started, however, keep in mind that general WordPress questions are sadly beyond the scope of support we provide.

Do I need to know code?

Nope! We’ve worked hard to make our themes as easy to use as possible. Each theme comes with detailed install documentation to help you get everything setup just like the demo. In addition, each theme includes a number of customization options built in to control the layout, typography, and colors of the site.

If you would like to customize the theme to look or function differently beyond the included customization options, then a knowledge of WordPress and possibly code may be required. Sadly we do not provide support for theme customizations or user modifications to the theme’s code, styling or functionality. Be sure to refer to your theme’s help documentation for further info on making advanced customizations.

What if I need help setting up the theme?

We’ve provided detailed install and setup documentation in our help center to help you get started. Find all of the documentation here.

Or we can do it for you! We offer a theme install + demo setup service that is typically completed within 24 hours, so you can focus on what it is that you do best.

Can I remove your footer credit?

Yep, there is the option to hide our credit in the Footer section of the customizer under Appearance > Customize. We don’t require you to have backlinks to our site although we do appreciate it!

Can I change the fonts?

Yes! You can change the font families and font colors in the customizer under Appearance > Customize. If you need more nuanced control like the ability to change a font’s letter spacing or weight you’ll need to use a bit of CSS. We recommend our Intro to CSS resource to get you started.

I'm receiving a "file exceeds upload size" error?

Unfortunately, the file upload size limit is something that is imposed by your hosting provider (BlueHost, HostGator, etc.) – getting in touch with them is usually the easiest way to increase this. Check out this article for more info.

Can I translate the theme?

You can translate all of our themes, except Industry and Matchstick, using the .pot file included with your theme and following the steps found in this article.

While we do provide these resources, translating your theme is considered a customization beyond our support policy. We do not provide support for translation plugins.

Install + Demo Setup Add On

What does the install + demo setup include?

A lot of great stuff! Our installation service includes everything you need to get your site set up just like the theme’s demo site. This includes:

  • Upload and activation of the purchased WordPress theme, as well as framework and/or child theme
  • Installation and activation of all recommended plugins
  • Import of all demo content, including pages, posts and photos (please note that Monstera includes grey placeholders only)
  • Configuration of website to match the look and appearance of the theme’s respective demo site
Can you setup my domain name and hosting?

Sadly no – you will need to have your domain name and hosting setup before we can complete your installation. Don’t sweat it though! We’ve made it super simple to do by following our step by step guide here.

I’ve purchased your theme from a different marketplace, can you install it for me?

Our installation service is currently only available for themes purchased directly from our website. Please contact us using the form below if you’ve purchased one of our themes elsewhere and would like to use our installation services.

Can you upload my content for me?

Unfortunately as everyone’s needs are different, we are unable to upload your content for you. Don’t worry though – our documentation makes it easy for you to add and edit your own content as needed until everything is juuuust right!

How long does installation take?

It’s pretty fast actually! We aim to complete all installations within 24 hours from time of purchase. Please note that installations are only performed from Monday – Friday, excluding weekends and select holidays; in that case, the installation will be completed the following business day.

Do you offer customization services?

That would be awesome! But sadly our hands are quite full at the moment so we are unable to offer customization services.

I already have a live website or blog, can you install the theme for me there?

At this time our installation service is only available for new installations of WordPress.org only. If you’ve worked with WordPress before though, you should be able to comfortably manage the installation on your own :)

Anything else I should know?

You can read our full terms and policies for theme installations here.

Design Kits

Do I need photoshop to use the files?

Our design kits are designed to work with Adobe Photoshop CS4 and above. Sadly they are not compatible with Photoshop Elements or any other photo editing software. You can download a free trial of the latest version of Photoshop here.

Do I need to know how to use Photoshop?

While our design kits are relatively easy to use, a basic knowledge of Photoshop is will help you get the most out of the templates. You can find detailed documentation on how to use the templates in our help center if you’re new to the program or need more help.

I can't download the mockup toolkit

Our mockup toolkit is quite a full featured product that has resulted in some pretty large files, so please keep in mind that you’ll need a stable, high-speed internet connection in order to download them. If you find your download is failing before it is finished, we recommend trying the Standard Resolution file first as it is significantly smaller. If you’re unable to get the files please send us a message using the form below.

Do the files work with Pixlr?

No, our design kits are only compatible with Adobe Photoshop CS4 and above. You can download a free trial of the latest version of Photoshop here.

How do I add my own background image?

You can find detailed documentation on how to use all of our templates, including how to add your own background image, in our help center.

Do the files work with Illustrator?

No, our design kits are only compatible with Adobe Photoshop CS4. You can download a free trial of the latest version of Photoshop here.

Are the fonts included with the design kits?

The included typography layers all utilize free fonts – you can find the names of the specific fonts used and where to download them in the gettingstarted.pdf file included in your download.

Do the files work with Photoshop Elements?

No, our design kits are only compatible with Adobe Photoshop CS4 and above and do not work with Photoshop Elements. You can download a free trial of the latest version of Photoshop here.

How do I edit the templates?

You can find detailed documentation on how to use all of our templates in our help center.

Toolkit download links aren't working

If you’re having trouble accessing the download links included in the pdf for our mockup toolkit, we first recommend manually copy and pasting or typing the urls into your browser. If that still doesn’t work then send us a message below and we’ll make sure you get downloads you purchased.

Squarespace Kits

How do I use the Squarekit? What’s included?

Each Squarekit includes immediate access to our step-by-step video instructions for you to recreate the exact same design seen in our demo sites. Plus, you will receive a unique download link containing all Photoshop graphics files use in the design, social media templates and more!

Once you’ve purchased the Squarekit, login here to get started.

Should I Use Squarespace or WordPress?

We suggest using whichever you feel most comfortable with and like the design of best.

Can I add a shop?

Of course! All of our Squarekits are compatible with Squarespace’s shop feature and are designed to match perfectly.

Can I customize the site design?

You sure can! After viewing our video tutorials, you will be a Squarespace master – adding your own flair to the site design is easy using Squarespace’s drag and drop interface and built in design settings.

Can I add my own logo, fonts, colors?

Absolutely! It’s super easy to add in your own logo and images, or change the colors and fonts. We’ll even show you exactly how to do it so you’re not left guessing.

Do I need to know code?

Nope! We’ve worked hard to make our themes as easy to use as possible – each theme comes with detailed video instructions to help you get everything setup just like the demo using the built-in Squarespace controls.

Do I need my own hosting + domain name?

Nope! All Squarespace accounts include hosting, and all annual paid accounts include a free custom domain for hassle free setup.

Do I need Photoshop?

Yes, all graphics files come as .PSD files requiring Adobe CS4 or newer. If you don’t already have Photoshop, you can download a 30 day free trial here.

Are Squarekits mobile and retina ready?

Yes! Our Square Kits are fully responsive and display beautifully across desktop, mobile and all devices in between.

Do you offer customization or installation?

Sadly we don’t offer any customization or installation services for Squarekits. We’ve made it as easy as possible for you to handle on your own though, plus you’ll learn your Squarespace site inside and out making future customizations a breeze.

Do I need a knowledge of Squarespace?

Not at all – whether you’ve used Squarespace before or are a total noob, we’ll show you everything you need to know to master Squarespace and take control of your site design.

What if I need some extra help?

Squarespace offers 24/7 support to help you out with any questions you might have related to Squarespace – you can find them here. If you have questions about the Squarekit design itself, you can contact us using the form below.

Get In Touch

Still need help? We’re here for you!
We aim to respond within 24 hours, Monday – Friday

Important: Having layout issues after upgrading to WordPress 4.7?
Please update your theme + Genesis framework to the
latest versions then clear your browser cache.
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