General Troubleshooting Steps

Running into problems with your WordPress site? Here are some standard troubleshooting tips to help you out.

  1. Deactivate ALL plugins and see if the issue is resolved.

  2. Make sure your theme is updated to the latest version. You can check for updates by going to Appearance > Themes in your WordPress dashboard.

  3. Clear your browser cache. Steps on how to clear your browser cache can be found here.

  4. Reset your permalinks. Go to Settings > Permalinks and click Save Changes at the bottom of the page.

  5. Activate the default theme “Twenty Sixteen” and see if the problem persists – if so, the issue may be related to something other than the theme.


If you need some additional help working with your WordPress site or customizing the theme, here are a few different places to check out. Forums Volunteer run forums for any WordPress related issues and questions.

Codeable Affordable providers of (unlimited!) WordPress customizations and small jobs.

Station Seven Resources Lots of great articles on WordPress, blogging, and biz from yours truly.

Check out our intro to CSS article that includes a 4-page cheat sheet to help you get started. Also, check out our post on using the Inspect Element tool to take your CSS skills to the next level.


All of our themes are rigorously tested and updated frequently, but hey, we’re only human! If you think you’ve stumbled on a bug with one of our themes please let us know. Before getting in touch, we do ask that you’ve read through all of our documentation and resources to see if there is an existing solution available. In addition, please make sure you have completed all of the standard troubleshooting steps listed above. If your issue still hasn’t resolved itself and you feel it is theme related, get in touch using the form here.

Please keep in mind that we are unable to provide support for bugs related to theme customizations, third party plugins or issues arising from user modifications to the theme’s code, styling or functionality.

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