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Check out our faq or reach out using the form below.

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We try our best to respond to emails within 48 hours Monday to Friday, 9am-4pm PT.

General

  • Since our shop sells non-tangible digital products that cannot be returned or exchanged, we sadly cannot issue refunds after the purchase is made. Please be sure to thoroughly review the template demos, Squarespace requirements, and programs required (such as Canva or Photoshop) for design kits prior to purchasing.

  • We run promotions quite frequently; check our announcement bar above to see if one currently active. We also send subscriber-exclusive promos and freebies, so be sure to join our mailing list!

  • We are always working on new designs! Be sure to join our mailing list for our latest promos, new products and helpful resources!

  • Once your payment is complete you’ll be directed to a page with a download link and support instructions. You will also receive an order confirmation email with this same download link. While this usually happens within minutes, it can take up to 24 hours to process your payment. If you feel your payment has gone through and you still haven’t received a download link, get in touch with us and we’ll make sure you get the files you purchased!

  • We offer friendly and helpful email support to help you get the most out of your design! Simply fill out the form at the bottom of this page. You can read our full support policy here.

  • All of our prices are in USD. If you are outside of the United States your credit card or PayPal (whichever method you use to checkout) will convert the price to your home currency at their current exchange rate.

Squarespace Templates

  • Each template includes immediate access to our step-by-step video instructions for you to recreate the exact same design seen in our demo sites. Plus, you will receive a unique download link containing all Photoshop or Canva graphic files (see template page for specifics on which design program is needed) used in the design, social media templates and more! Once you've purchased the template, login here to get started.

  • Nope! All Squarespace accounts include hosting, and all annual paid accounts include a free custom domain for hassle free setup.

  • We suggest using whichever you feel most comfortable with and like the design of best. However, we love Squarespace and think it is the best. We have a blog post on the differences between the two that you can read here.

  • No! Many of our Squarespace 7.0 templates (like Elise James, Flourish and Lady Nomad) include graphics that can be edited online using Canva, in addition to Photoshop .PSD files (if that's more your thing).

    All of our Squarespace 7.1 templates include graphics using Canva.

    For our Willow, Acadia, Fable and Eiderwild Squarespace 7.0 templates, all graphics files come as .PSD files only, requiring Adobe CS4 or newer. If you don’t already have Photoshop, you can download a 7-day free trial here.

  • Of course! All of our Squarespace templates are compatible with Squarespace’s shop feature and are designed to match perfectly.

  • Yes! Our templates are fully responsive and display beautifully across desktop, mobile and all devices in between.

  • You sure can! After viewing our video tutorials, you will be a Squarespace master - adding your own flair to the site design is easy using Squarespace’s drag and drop interface and built-in design settings.

  • Yes! Though we’ve made it as easy as possible for you to handle on your own, if you don’t feel comfortable DIY-ing your website, we offer a variety of services to help you get your website set up fast and affordably. Learn more about the services we offer here.

  • Absolutely! It’s super easy to add in your own logo and images, or change the colors and fonts. We’ll even show you exactly how to do it so you’re not left guessing.

  • Not at all - whether you’ve used Squarespace before or brand new to the platform, we’ll show you everything you need to know to master Squarespace and take control of your site design.

  • Squarespace offers 24/7 support to help you out with any questions you might have related to Squarespace - you can find them here.

    If you have questions about the Squarespace template design itself, you can contact us using the form below.

    You can also hire us to setup your website. Check out our services here.

  • Nope! We’ve worked hard to make our templates as easy to use as possible - each template comes with detailed video instructions to help you get everything setup just like the demo using the built-in Squarespace controls.

Template Installation & Setup

  • A lot of great stuff! Our installation service includes a fully configured site set up just like the theme’s demo site. This includes:

    • Transfer of the selected Squarespace template to your Squarespace account within 24 hours

    • Site includes demo content (pages, posts, products, etc.) and graphics similar to those shown on the respective demo site

    • An instant download of all graphics files and templates to allow you to make your own customizations as needed

    • Immediate access to our step-by-step video tutorials and documentation

  • It’s pretty fast actually! Installations are usually completed within 24 hours from time of purchase (and most times within 1-2 hours). Please note that installations are only performed from Monday - Friday, excluding weekends and select holidays; in that case, the installation will be completed the following business day.

  • Nope! Squarespace will handle it all for you.

  • You can begin working on your site with a free trial account that lasts 180 days through our Squarespace Circle membership, however you will need a paid Squarespace account to publish your new site.

  • Yes! Though we’ve made it as easy as possible for you to handle on your own, if you don’t feel comfortable DIY-ing your website, we offer a variety of services to help you get your website set up fast and affordably. Learn more about the services we offer here.

  • Yes - we offer services for varying levels of need. You can learn more about the services we offer here.

  • Your new Squarespace site will be transferred to your existing account as a separate site - you’ll need to manually migrate any pre-existing content to your new site if you wish to keep it. If you would like to have us migrate the content from your existing website to your new website, you can hire us to do so! Learn more here.

  • You can read our full terms and policies for template installations here.

Design Kits

  • Most of our design kits can be edited using either Adobe Photoshop CS4 (or higher) or Canva (free online image editing software).

    Only our Mockup Toolkit and Branding Kit require Adobe Photoshop for editing.

    You can download a 7-day free trial of the latest version of Photoshop here.

  • All of our design kits utilize free fonts – you can find the names of the specific fonts used and where to download them in the gettingstarted.pdf file included in your download.

  • We've included a "StartHere.pdf" file in your download that includes links and directions on how to access the Canva templates.

  • Yes! Most of our design kits can be edited using Canva (free online image editing software).

    Only our Ladypreneur Mockup Toolkit and Ladypreneur Branding Kit require Adobe Photoshop for editing.

  • You can find detailed documentation on how to use all of our templates in our help center.

  • It's possible the Canva templates may have been overwritten—simply contact us through the form below and we'll restore the original designs!

WordPress Themes

  • Sadly, we have discontinued our WordPress themes in order to focus on other projects. You can view the full announcement here.

  • Sadly, we will be discontinuing support for WordPress themes as we are no longer offering them for sale. You can view the full announcement here.