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General

 

What is your refund policy?

Since our shop sells non-tangible digital products that cannot be returned or exchanged, we sadly cannot issue refunds after the purchase is made. Please be sure to thoroughly review the theme demos, WordPress and Squarespace requirements, and programs required for design kits prior to purchasing.

Do you currently have any promotions?

We run promotions quite frequently; check our announcement bar above to see if one is on right now. We also send subscriber-exclusive promos and freebies, so be sure to join our mailing list!

How often do you release new products?

We are always working on new designs! Be sure to join our mailing list for our latest promos, new products and helpful resources!

How do I download the files?

Once your payment is complete you’ll be directed to a page with a download link and support instructions. You will also receive an order confirmation email with this same download link. While this usually happens within minutes, it can take up to 24 hours to process your payment. If you feel your payment has gone through and you still haven’t received a download link, get in touch with us and we’ll make sure you get the files you purchased!

What is your support policy?

We offer friendly and helpful email support to help you get the most out of your design! Simply fill out the form at the bottom of this page. You can read our full support policy here.

What currency is your shop in?

All of our prices are in USD. If you are outside of the United States your credit card or PayPal (whichever method you use to checkout) will convert the price to your home currency at their current exchange rate.

 

WordPress Themes

 

What is included with the themes?

Included with your theme are the theme files, sample demo content, a child theme for easy customization, future theme updates, and access to our help center for detailed documentation and resources.

Which theme should I choose?

Deciding on a theme can be tough! We suggest checking out each demo and reading through their product descriptions first. You can also check out our resource on choosing the perfect theme for you for more tips.

In the end, we think you should go with the theme you like the look of the best! This is going to make you the happiest with your finished site.

How do I setup hosting + WordPress.org?

Take a look at our detailed post on setting up hosting and WordPress.org here.

Can I add my own logo?

Yes! We want your new website to reflect your unique brand, simply add your logo in the theme customizer under Appearance > Customize.

Can I add a shop?

Of course! All of our themes are compatible with WooCommerce and come with documentation on how to get it setup.

Do your themes work on WordPress.com?

No, our themes only work on self-hosted installations of WordPress.org. Please make sure you are using WordPress.org (not WordPress.com) prior to purchase. You can learn more about setting up a WordPress.org site here!

Are your themes responsive, mobile, and retina ready?

Yes! Our themes are fully responsive and display beautifully across desktop, mobile and all devices in between.

What is your support policy?

Within 6 months of purchase, we are able to help you with issues related to:

  • Installing one of our themes
  • Setting up the theme to function like the demo site (We've created an install + setup add-on for you!)
  • Updates to the WordPress platform and the impact on our theme
  • General bug fixes

We sadly cannot help you with:

  • Theme customizations or modifications
  • General WordPress questions and support
  • Third party plugins
  • Issues arising from user modifications to the theme's code, styling or functionality

Read our full support policy here.

Can I use your themes on multiple sites?

Our WordPress themes are licensed under GPL - more info can be found on the GPL here. Although it is not required, it is still respectful (and appreciated) to purchase a unique instance for each client project - this allows us to continue to create, update and provide support for our themes.

Can I add a sidebar to the blog page?

Of course! You can edit the blog's layout in the customizer under Appearance > Customize.

I'm receiving a "file exceeds upload size" error?

Unfortunately, the file upload size limit is something that is imposed by your hosting provider (BlueHost, HostGator, etc.) - getting in touch with them is usually the easiest way to increase this. Check out this article for more info.

I'm receiving a missing style.css error?

The zip file you download must be unzipped before you can upload it to Wordpress. Check out our detailed theme install instructions for your theme in our help center.

Do I need a knowledge of WordPress?

While a working knowledge of WordPress is not required, it will definitely help you get the most out of the theme. We've provided detailed install and setup articles in our help center to get you started, however, keep in mind that general WordPress questions are sadly beyond the scope of support we provide.

How do I install the theme?

You can find detailed install and setup articles for our themes in our help center, or consider purchasing our theme install + demo setup service!

Do I need to know code?

Nope! We've worked hard to make our themes as easy to use as possible. Each theme comes with detailed install documentation to help you get everything setup just like the demo. In addition, each theme includes a number of customization options built in to control the layout, typography, and colors of the site.

If you would like to customize the theme to look or function differently beyond the included customization options, then a knowledge of WordPress and possibly code may be required. Sadly we do not provide support for theme customizations or user modifications to the theme's code, styling or functionality. Be sure to refer to your theme's help documentation for further info on making advanced customizations.

Can I customize the theme's design?

You sure can, but please keep in mind that our themes are a DIY endeavour. You are more than welcome to make any changes you like, however we do not provide support for theme customizations or user modifications.

If you're up for a bit of DIY though check out our Intro to CSS and Inspect Element articles to help you get started with customizing your site. Be sure to add any CSS code in the theme customizer under Appearance > Customize to make them update proof.

What if I need help setting up the theme?

We've provided detailed install and setup documentation in our help center to help you get started. Find all of the documentation here.

Or we can do it for you! We offer a theme install + demo setup service that is typically completed within 24 hours, so you can focus on what it is that you do best.

Do you offer customization services?

No, sadly we do not offer theme customization services, or provide support for theme customizations, including changes to the styling and functionality of the theme. If you're keen on customizing one of our themes and need a bit of help check out Codeable, they provide WordPress customization services and small jobs at an affordable price.

Do you provide sample content?

We sure do! Included with each theme are image placeholders, as well as sample posts and pages to get you setup just like the demo site.

Can I change the fonts?

Yes! You can change the font families and font colors in the customizer under Appearance > Customize. If you need more nuanced control like the ability to change a font's letter spacing or weight you'll need to use a bit of CSS. We recommend our Intro to CSS resource to get you started.

Can I translate the theme?

You can translate all of our themes using the .pot file included with your theme and following the steps found in this article.

While we do provide these resources, translating your theme is considered a customization beyond our support policy. We do not provide support for translation plugins.

Will I receive future theme updates?

Yep! We strive to keep our themes updated, free of bugs and compatible with the latest versions of WordPress and our recommended plugins. You can check for theme updates in your WordPress dashboard; more info on how to update your theme can be found here.

 

WordPress Install & Demo Setup Add On

 

What does the demo + install setup include?

A lot of great stuff! Our installation service includes everything you need to get your site set up just like the theme’s demo site. This includes:

  • Upload and activation of the purchased WordPress theme, as well as framework and/or child theme
  • Installation and activation of all recommended plugins
  • Import of all demo content, including pages, posts and photos (please note that Monstera includes grey placeholders only)
  • Configuration of website to match the look and appearance of the theme’s respective demo site

Can you setup my domain name and hosting?

Sadly no - you will need to have your domain name and hosting setup before we can complete your installation. Don’t sweat it though! We’ve made it super simple to do by following our step by step guide here.

I’ve purchased your theme from a different marketplace, can you install it for me?

Our installation service is currently only available for themes purchased directly from our website. Please contact us using the form below if you’ve purchased one of our themes elsewhere and would like to use our installation services.

Do you offer customization services?

That would be awesome! But sadly our hands are quite full at the moment so we are unable to offer customization services.

How long does the install take?

It’s pretty fast actually! We aim to complete all installations within 24 hours from time of purchase. Please note that installations are only performed from Monday – Friday, excluding weekends and select holidays; in that case, the installation will be completed the following business day.

Can you upload my content for me?

Unfortunately as everyone’s needs are different, we are unable to upload your content for you. Don’t worry though - our documentation makes it easy for you to add and edit your own content as needed until everything is juuuust right!

I already have a live website or blog, can you install the theme for me there?

At this time our installation service is only available for new installations of WordPress.org only. If you’ve worked with WordPress before though, you should be able to comfortably manage the installation on your own :)

If you're unsure if this applies to your site or not, just get in touch with us using the form below and we'd be happy to let you know!

Anything else I should know?

You can read our full terms and policies for theme installations here.

 

Design Kits

Do I need Photoshop to use the files?

Most of our design kits can be edited using either Adobe Photoshop CS4 (or higher) or Canva (free online image editing software).

Only our Mockup Toolkit and Branding Kit require Adobe Photoshop for editing.

You can download a free trial of the latest version of Photoshop here.

Are the fonts included with the design kits?

All of our design kits utilize free fonts – you can find the names of the specific fonts used and where to download them in the gettingstarted.pdf file included in your download.

How do I access the Canva templates?

We've included a "StartHere.pdf" file in your download that includes links and directions on how to access the Canva templates.

Do the files work with Canva?

Yes! Most of our design kits can be edited using Canva (free online image editing software).

Only our Ladypreneur Mockup Toolkit and Ladypreneur Branding Kit require Adobe Photoshop for editing.

How do I edit the templates?

You can find detailed documentation on how to use all of our templates in our help center.

The Canva designs look messed up!

It's possible the Canva templates may have been overwritten—simply contact us through the form below and we'll restore the original designs!

 

Squarespace Kits

How do I use the Squarekit? What’s included?

Each Squarekit includes immediate access to our step-by-step video instructions for you to recreate the exact same design seen in our demo sites. Plus, you will receive a unique download link containing all Photoshop graphics files used in the design, social media templates and more! Once you've purchased the Squarekit, login here to get started.

Do I need my own hosting + domain name?

Nope! All Squarespace accounts include hosting, and all annual paid accounts include a free custom domain for hassle free setup.

Should I Use Squarespace or WordPress?

We suggest using whichever you feel most comfortable with and like the design of best.

Do I need Photoshop?

No! Most of our Squarespace kits (like Flourish and Lady Nomad) include graphics that can be edited online using Canva, in addition to Photoshop .PSD files (if that's more your thing).

For our Willow, Acadia, Fable and Eiderwild Squarespace kits, all graphics files come as .PSD files only, requiring Adobe CS4 or newer. If you don’t already have Photoshop, you can download a 30 day free trial here.

Can I add a shop?

Of course! All of our Squarekits are compatible with Squarespace’s shop feature and are designed to match perfectly.

Are Squarekits mobile and retina ready?

Yes! Our Square Kits are fully responsive and display beautifully across desktop, mobile and all devices in between.

Can I customize the site design?

You sure can! After viewing our video tutorials, you will be a Squarespace master - adding your own flair to the site design is easy using Squarespace’s drag and drop interface and built in design settings.

Do you offer customization?

Sadly we don’t offer any customization services for Squarekits. We’ve made it as easy as possible for you to handle on your own though, plus you’ll learn your Squarespace site inside and out making future customizations a breeze.

Can I add my own logo, fonts, colors?

Absolutely! It’s super easy to add in your own logo and images, or change the colors and fonts. We’ll even show you exactly how to do it so you’re not left guessing.

Do I need a knowledge of Squarespace?

Not at all - whether you’ve used Squarespace before or are a total noob, we’ll show you everything you need to know to master Squarespace and take control of your site design.

What if I need some extra help?

Squarespace offers 24/7 support to help you out with any questions you might have related to Squarespace - you can find them here.

If you have questions about the Squarekit design itself, you can contact us using the form below.

Do I need to know code?

Nope! We’ve worked hard to make our themes as easy to use as possible - each theme comes with detailed video instructions to help you get everything setup just like the demo using the built-in Squarespace controls.

 

Squarespace Install + Demo Setup

What does the installation include?

A lot of great stuff! Our installation service includes a fully configured site set up just like the theme’s demo site. This includes:

  • Transfer of the selected Squarespace design to your Squarespace account within 24 hours
  • Site includes demo content (pages, posts, products, etc.) and graphics similar to those shown on the respective demo site
  • An instant download of all graphics files and templates to allow you to make your own customizations as needed
  • Immediate access to our step-by-step video tutorials and documentation

How long does installation take?

It’s pretty fast actually! Installations are usually completed within 24 hours from time of purchase. Please note that installations are only performed from Monday - Friday, excluding weekends and select holidays; in that case, the installation will be completed the following business day.

Do I need my own domain name and hosting?

Nope! Squarespace will handle it all for you.

Do I need a paid Squarespace account?

You can begin working on your site with a free trial account, however you will need a paid Squarespace account to publish your new site.

Do you offer customization services?

That would be awesome! But sadly our hands are quite full at the moment so we are unable to offer customization services.

Can you upload my content for me?

Unfortunately as everyone’s needs are different, we are unable to upload your content for you. Don’t worry though - our documentation makes it easy for you to add and edit your own content as needed until everything is juuuust right!

Anything else I should know?

You can read our full terms and policies for theme installations here.

Once you’ve purchased our Squarespace install + demo setup add-on you will receive an email from us once it has been completed.

What if I have a live Squarespace website?

Your new Squarespace site will be transferred to your existing account as a separate site - you’ll need to manually migrate any pre-existing content to your new site if you wish to keep it.

 
 

Get in Touch

STILL NEED HELP? WE’RE HERE FOR YOU!
WE AIM TO RESPOND WITHIN 48 HOURS, MONDAY – Friday

Please note, we are only able to provide support for purchases made within the last 6 months. You can read our full support policy here.

 
 
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